Terms & Conditions
Payments, Cancellations & Consultations
All weddings & events require a non refundable 30% deposit to secure/book your wedding/event date. Deposits are non-refundable, under any circumstances. Final payment balance is to be received approximately 3 weeks prior to your wedding/event date.
After a non refundable 30% deposit is paid to Emily Lauren flowers, one (45 minute) consultation at Emily Lauren Flowers studio may be arranged and booked in at no charge. Further appointments may occur an consultation fee of $50.00 per hour.
Emily Lauren Flowers will not deliver any of your wedding flowers or complete your wedding arrangements without final payment. Your wedding/event flowers will not be delivered unless final payment is made. Failure by the client to make the final due payment as per invoice due date is sufficient cause for Emily Lauren Flowers to cancel the event.
By paying a 30% deposit, the client secures the services of Emily Lauren Flowers for their wedding day/event. In the unfortunate event that your wedding/event is cancelled, Emily Lauren Flowers requires a notice of 60 days from the client. All cancellations are to be made in writing from the client to Emily Lauren Flowers. On cancellation of your event before the (60) days notice; the client will be refunded all money paid, less the non-refundable 30% deposit amount, less any non-perishable items purchased on behalf of the client for their event (such as vases and ribbons.) Strictly no refunds are extended to the client on weddings/events cancelled within (60) days of their event. Full and total amount of your invoice must be paid.
Flower Appearance, Hire Items & Installation Permissons
Refunds will not be given for minor changes in flower type or appearance. Due to circumstances out of our control, one or more of your desired flowers may be unavailable or unfit for use on the date of your wedding/event. In this instance, Emily Lauren Flowers will select an appropriate substitute, which is in strict keeping of the client’s visual style. Upon delivery or pickup the client assume all responsibility of the wedding flowers and other goods. Changes that effect the duties of the florist must be submitted in writting to Emily Lauren flowers at least (4) weeks prior to their wedding date.
The client is responsible for any items hired from Emily Lauren Flowers. All hired equipment such as frameworks, vases and glassware need to be returned to Emily Lauren Flowers studio within (4) days after the wedding/event. It is the responsibility of the client to ensure the safe return of all hired items to Emily Lauren Flowers studio. A charge based on replacement cost will be made for any equipment that is damaged or lost.
It is the responsibility of the client to liaise with their wedding/event venues regarding the construction of floral installations and hired items that may cause damage. This includes but is not limited to items such as hanging installations on existing beams and structures. The responsibility remains with the client to seek permission on behalf of Emily Lauren Flowers to complete any hanging, suspended or other uncommon floral installations at any venue. Emily Lauren Flowers will not be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue.
Exclusivity, Advertising & Photography
Emily Lauren Flowers retain the right to photograph finished work and use photographs of your wedding/event which may be used in self promotion, advertising, magazine submissions and other publications related to event advertising. Emily Lauren Flowers agree to hold off from posting any images to social media until after the wedding ceremony/event has begun.
Emily Lauren Flowers shall be the exclusive florist providing flowers, floral arrangements and designs to the wedding day or event.